Quick answers for installation, troubleshooting, and device setup.
How Can We Help?
Installation.
Android
App not installing?
Go to Settings → Security → enable “Install from Unknown Sources.”
Parse error or install failed?
Download is incomplete. Re-download from the official YT Premium site.
Installation blocked by device?
Restart your device. Clear your browser cache before downloading again.
Windows
App not installing?
Run the installer as Administrator. Temporarily disable antivirus if blocked.
Windows SmartScreen warning?
Click “More Info” then “Run Anyway.” The file is safe and verified.
Installation stuck or frozen?
Cancel, restart your PC, and run the installer again.
Troubleshooting.
Playback
App not opening?
Clear app cache. Confirm your device meets the minimum OS requirements
Video not loading?
Check your internet. Switch to Wi-Fi for stable playback.
4K or HDR not working?
Confirm device supports 4K or HDR. Strong Wi-Fi required.
Buffering or lag?
Lower playback quality in settings. Restart the app.
Features
Background play not working?
Allow background activity for YT Premium. Disable battery optimization.
Picture-in-Picture not working?
Enable PiP permission for YT Premium in device settings.
Offline downloads not saving?
Check available storage. Confirm the download completed before going offline.
Gesture controls not responding?
Enable gesture controls in app settings. Restart the app if unresponsive.
Sign-In
Sign-in not working?
Install the optional MicroG component for account features. Android only.
Account features missing?
Sign-in is optional. All core features work without an account.
Device Compatibility.
Android
Minimum OS
Android 6.0 (Marshmallow) or newer
RAM
1 GB minimum
Storage
200 MB free space
Processor
ARMv7 or ARM64
Windows
Minimum OS
Windows 10 (64-bit) or newer
RAM
2 GB minimum
Storage
200 MB free space
Processor
x64-compatible CPU